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The relationships among manager-, employee-, and customer-company identification: implications for retail store financial performance
Lichtenstein, Donald R.; Netemeyer, Richard G.; Maxham, … - In: Journal of retailing 86 (2010) 1, pp. 85-93
Persistent link: https://www.econbiz.de/10003969350
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The retail value chain: linking employee perceptions to employee performance, customer evaluations, and store performance
Maxham, James G., III.; Netemeyer, Richard G.; … - In: Marketing science : the marketing journal of the … 27 (2008) 2, pp. 147-167
Persistent link: https://www.econbiz.de/10003708820
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Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes
Netemeyer, Richard G.; Maxham, James G., III. - In: Journal of retailing 83 (2007) 1, pp. 131-145
Persistent link: https://www.econbiz.de/10003438299
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The impact of a new retail brand in-store boutique and its perceived fit with the parent retail brand on store performance and customer spending
Netemeyer, Richard G.; Heilman, Carrie M.; Maxham, … - In: Journal of retailing 88 (2012) 4, pp. 462-475
Persistent link: https://www.econbiz.de/10009707165
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Retail capability systems
Obeng, Efua; Prescott, John E.; Hulland, John; Gilbert, … - In: AMS review : official publication of the Academy of … 5 (2015) 3/4, pp. 103-122
Persistent link: https://www.econbiz.de/10011429354
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Identification and aftermarket personalization with durable goods
Donavan, D. Todd; Janda, Swinder; Maxham, James G., III. - In: Psychology & marketing 32 (2015) 6, pp. 611-623
Persistent link: https://www.econbiz.de/10011288579
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Leveraging resources to enhance retail success : a framework
Obeng, Efua; Hulland, John; Maxham, James G., III.; … - 2011
Persistent link: https://www.econbiz.de/10010191056
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Does selective sales force training work?
Atefi, Yashar; Ahearne, Michael; Maxham, James G., III.; … - In: Journal of marketing research : JMR 55 (2018) 5, pp. 722-737
Persistent link: https://www.econbiz.de/10011958188