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Having "a say" : forms of voice in Australian call centres

McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee relations 36 (2014) 3, pp. 214-234

Persistent link: https://www.econbiz.de/10010259604

Voices from higher up the ladder : exploring the team leader role in call centres

McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159

Persistent link: https://www.econbiz.de/10010210501

Working time flexibilities : a paradox in call centres?

Hannif, Zeenobiyah; McDonnell, Anthony; Connell, Julia; … - In: Australian bulletin of labour 36 (2010) 2, pp. 178-193

Persistent link: https://www.econbiz.de/10009126318

Finding their voice : call centre employees in a continuous service delivery context

Burgess, John; Connell, Julia; McDonnell, Anthony - In: Employee voice at work, (pp. 169-181). 2019

Persistent link: https://www.econbiz.de/10012002536

Working time flexibilities : a paradox in call centres?

Hannif, Zeenobiyah; McDonnell, Anthony; Connell, Julia; … - In: Australian bulletin of labour 36 (2010) 2, pp. 178-193

Persistent link: https://www.econbiz.de/10009901106

Voices from higher up the ladder: exploring the team leader role in call centres

McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159

Persistent link: https://www.econbiz.de/10010152850

Having “a say”: forms of voice in Australian call centres

McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee Relations 36 (2014) 3, pp. 214-234

Purpose – The purpose of this paper is to bridge a gap in the call centre literature by considering how individual employees perceive their level of voice over workplace decisions. The inclusion of direct voice mechanisms is noteworthy as these are forms that have received much less attention...

Persistent link: https://www.econbiz.de/10014731955