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Justice strategy options for increased customer satisfaction in a services recovery setting
Sparks, Beverley A.; Mccoll-Kennedy, Janet R. - In: Journal of business research : JBR 54 (2001) 3, pp. 209-218
Persistent link: https://www.econbiz.de/10006724464
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Special issue on services marketing: Australia
Mccoll-Kennedy, Janet R. - In: Journal of business research : JBR 54 (2001) 3, pp. 185-188
Persistent link: https://www.econbiz.de/10006724467
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Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment
Mccoll-Kennedy, Janet R.; Anderson, Ronald D. - In: Journal of business research : JBR 58 (2005) 2, pp. 115-125
Persistent link: https://www.econbiz.de/10006713995
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Customer Rage Episodes: Emotions, Expressions and Behaviors
Mccoll-Kennedy, Janet R.; Patterson, Paul G.; Smith, Amy K. - In: Journal of retailing 85 (2009) 2, pp. 222
Persistent link: https://www.econbiz.de/10008259742
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Involvement, satisfaction, and brand loyalty in a small business services setting
Russell-Bennett, Rebekah; Mccoll-Kennedy, Janet R.; … - In: Journal of business research : JBR 60 (2007) 12, pp. 1253-1260
Persistent link: https://www.econbiz.de/10007865896
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The relationship between Internet use and perceived performance in retail and professional service firms
Drennan, Judy; Mccoll-Kennedy, Janet R. - In: The journal of services marketing 17 (2003) 2-3, pp. 295
Persistent link: https://www.econbiz.de/10007105317
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Impact of leadership style and emotions on subordinate performance
Mccoll-Kennedy, Janet R.; Anderson, Ronald D. - In: The leadership quarterly : LQ ; an international … 13 (2002) 5, pp. 545-560
Persistent link: https://www.econbiz.de/10007810876