Showing 1 - 10 of 10
in the "missing middle" sector of Kenya's economy, and (b) to investigate the business strategies used by these managers … business. Other methods such as mail, newspaper, radio and television advertising were rarely used. The existing government …' decision to go into business. Flexibility, quality products, and customer service were the principal business strategies used …
Persistent link: https://www.econbiz.de/10009477642
Business Development Program (SBDP) and those who have not received any business training with a view to identifying training … perceptions of the business problems and their causes than those entrepreneurs who did not participate in the training program …. The SBDP Group perceived and reacted broadly to the business environment while the untrained group perceived and reacted …
Persistent link: https://www.econbiz.de/10009477659
, multiple roles, lack of business skills and lack of confidence. … job creating group were older, were in business longer, belonged to more business associations, and had more capital to …Although not significantly different, the job creating group used more business promotional strategies than the low job …
Persistent link: https://www.econbiz.de/10009477764
, subcontracting services, diversifying business activities, renting tools and equipment, and making sales on cash basis. …
Persistent link: https://www.econbiz.de/10009480728
The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated in the literature. This research investigated two models involving the linkages between service quality, satisfaction, perceived value, repurchase intention and willingness to...
Persistent link: https://www.econbiz.de/10009484485
Physical distribution services are becoming increasingly important as supply chains strive to become more efficient in the logistical flow of goods to industrial customers. Performance of these services, however, takes place during encounters that customers have with various interfacing...
Persistent link: https://www.econbiz.de/10009484488
The tenets of relationship marketing are useful in understanding the success of a service provider. Based on a sample of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to satisfaction. It was found that service recovery methods such as...
Persistent link: https://www.econbiz.de/10009484489
freight services. Based on a survey of a cross-sectional sample of 114 business organisations in Singapore, which regularly … can only be applied with caution in business-to-business marketing. Implications and future directions for research are …
Persistent link: https://www.econbiz.de/10009484490
This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty are...
Persistent link: https://www.econbiz.de/10009484549
Relationship marketing emphasizes that for a firm to be profitable, it must be attentive to those factors that affect service satisfaction. Extant research in the service sector reveals two important determinants of service satisfaction. One is service quality, and the other is the service...
Persistent link: https://www.econbiz.de/10009484550