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Purpose: This study aims to conduct a critical review of the research on the sharing economy to identify its key intellectual foundations and their evolution and offers thematic and methodological recommendations for future research to advance the domain. Design/methodology/approach: A...
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Purpose: This paper aims to use equity theory to develop and test a model of the dynamics of service recovery in the homesharing context. Design/methodology/approach: Using a sample of those who have experienced a service failure with a homesharing company and have voiced complaints to the...
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