Moliner Velázquez, B.; Berenguer Contrí, Gloria; Gil … - In: Investigaciones Europeas de Dirección y Economía de … 14 (2008) 2, pp. 13-33
The aim of this paper is to analyze the contribution that a set of the determinants has on the complaint behavior, with the purpose of identifying which combination of them can explain better the complaint responses, third parties responses and private responses. Our study has been made in the...
