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Uptake and success factors of Six Sigma in the financial services industry

Heckl, Diana; Moormann, Jürgen; Rosemann, Michael - In: Business process management journal 16 (2010) 3, pp. 436-472

Persistent link: https://www.econbiz.de/10003993006

Smartphones : verpassen die Banken eine Chance?

Moormann, Jürgen; Rosemann, Michael - In: Die Bank (2010) 6, pp. 30-36

Persistent link: https://www.econbiz.de/10003966772

Mobile Banking: Smartphones — Verpassen die Banken eine Chance?

Moormann, Jürgen; Rosemann, Michael - In: Die Bank : Zeitschrift für Bankpolitik und Praxis (2010) 6, pp. 30-38

Persistent link: https://www.econbiz.de/10008423582

Uptake and success factors of Six Sigma in the financial services industry

Heckl, Diana; Moormann, Jürgen; Rosemann, Michael - In: Business Process Management Journal 16 (2010) 3, pp. 436-472

Purpose – The purpose of this paper is to present and discuss results from the first empirical study on the status and the success factors of Six Sigma in the financial services sector. Design/methodology/approach – An empirical study using a comprehensive and tested survey instrument has...

Persistent link: https://www.econbiz.de/10014687850