Showing 1 - 3 of 3
The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery satisfaction on customer’s re-patronage...
Persistent link: https://www.econbiz.de/10012649549
Restaurant servicescape domain consists of physical and social aspects. Surprisingly, both aspects have been studied independently. This study aims to investigate the unanimous effects of servicescape on consumer behaviour in a full-service context (Malaysia) through the mediating and moderating...
Persistent link: https://www.econbiz.de/10012655137
Persistent link: https://www.econbiz.de/10014335386