We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend...

Field experiments conducted with the village, city, state, region, or even country as the unit of randomization are becoming commonplace in the social sciences. While convenient, subsequent data analysis may be complicated by the constraint on the number of clusters in treatment and control....

Field experiments conducted with the village, city, state, region, or even country as the unit of randomization are becoming commonplace in the social sciences. While convenient, subsequent data analysis may be complicated by the constraint on the number of clusters in treatment and control....

Even though social preferences affect nearly every facet of life, there exist many open questions on the economics of social preferences in markets. We leverage a unique opportunity to generate a large data set to inform the who's, what's, where's, and when's of social preferences through the...

Even though social preferences affect nearly every facet of life, there exist many open questions on the economics of social preferences in markets. We leverage a unique opportunity to generate a large data set to inform the who's, what's, where's, and when's of social preferences through the...

Field experiments conducted with the village, city, state, region, or even country as the unit of randomization are becoming commonplace in the social sciences. While convenient, subsequent data analysis may be complicated by the constraint on the number of clusters in treatment and control....

We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend...

Even though social preferences affect nearly every facet of life, there exist many open questions on the economics of social preferences in markets. We leverage a unique opportunity to generate a large data set to inform the who's, what's, where's, and when's of social preferences through the...

The value of time determines relative prices of goods and services, investments, productivity, economic growth, and measurements of income inequality. Economists in the 1960s began to focus on the value of non-work time, pioneering a deep literature exploring the optimal allocation and value of...