Purpose: Since the emergence of e-commerce uprooted traditional brick-and-mortar retail in the early 2000s, many retailers have reacted by first independently servicing both the online and in-store channels (multichannel retailing) and subsequently integrating both channels to provide a...

The layout of seating within train carriages, of which there are numerous possibilities, and also the occupancy of that seating can be expected to impact on passengers’ experiences of a train journey. However, there is very little evidence on how rail passengers value different seating...