in Mauritius, a small island developing state. Using a face-to-face questionnaire, data was collected from local …

is used to measure service quality amongst FLE and customers in a major public sector department in Mauritius. The survey … delivered by a particular public service department in Mauritius. The paper also reports on a parallel SERVQUAL survey of FLE to …

in first-time customer purchase, positive word-of-mouth (WOM) and customer loyalty. Mauritius is a popular holiday … island. The current study aims to fill this gap by investigating the brand image of Mauritius among European tourists. A …-way ANOVA are used to analyze the results. The results reveal that the brand image of Mauritius is associated mostly with the …

including the small island developing destination of Mauritius where uncertainty and doubts in the markets caused a decrease in … decreasing occupancy rates. A survey was undertaken among 75 Marketing Managers of the hotel industry in Mauritius. As this is an …

small island of Mauritius. The purpose of this study is to determine if this small island destination benefits from a strong …

field study in a particular call centre in Mauritius using a modified SERVQUAL questionnaire. The study examined both …

satisfaction with the holiday destination Mauritius, a small island situated in the Indian Ocean. The method used consisted of a …