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Customer value in the hotel industry : what managers believe they deliver and what customer experience

Nasution, Hanny N.; Mavondo, Felix T. - In: International journal of hospitality management 27 (2008) 2, pp. 204-213

Persistent link: https://www.econbiz.de/10003687387

Entrepreneurship : its relationship with market orientation and learning orientation and as antecedents to innovation and customer value

Nasution, Hanny N.; Mavondo, Felix T.; Matanda, … - In: Industrial marketing management : the international … 40 (2011) 3, pp. 336-345

Persistent link: https://www.econbiz.de/10008991589

Organisational capabilities: antecedents and implications for customer value

Nasution, Hanny N.; Mavondo, Felix T. - In: European journal of marketing : EJM 42 (2008) 3, pp. 477-501

Persistent link: https://www.econbiz.de/10007993423

Entrepreneurship: Its relationship with market orientation and learning orientation and as antecedents to innovation and customer value

Nasution, Hanny N.; Mavondo, Felix T.; Matanda, … - In: Industrial marketing management : the international … 40 (2011) 3, pp. 336-346

Persistent link: https://www.econbiz.de/10008884381

Organisational capabilities: antecedents and implications for customer value

Nasution, Hanny N.; Mavondo, Felix T. - In: European Journal of Marketing 42 (2008) 3/4, pp. 477-501

Purpose – The paper aims to investigate the cultural and implementation organisational capabilities that contribute to provision of superior customer values through operationalising customer value from both the business and customer perspectives. Design/methodology/approach – Two samples...

Persistent link: https://www.econbiz.de/10014722483