Purpose – Enhancing customer participation behaviour (CPB) is critical for service firms. However, in a global context, cultural and local market factors are relevant. The purpose of this paper is to detail how and why global service firms can and should account for such factors. Prior...

Purpose – The purpose of this paper is to provide insight into the antecedents of ERP use and use of alternative software packages simultaneously. Design/methodology/approach – An exploratory model was composed based on literature on adoption and diffusion of innovations in general and ERP...