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Ozment, John
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Comparing objective service failures and subjective complaints : An investigation of domino and halo effects
Halstead, Diane
;
Morash, Edward A.
;
Ozment, John
- In:
Journal of Business Research
36
(
1996
)
2
,
pp. 107-115
Persistent link: https://www.econbiz.de/10005465766
Saved in:
2
Comparing Objective Service Failures and Subjective Complaints: An Investigation of Domino and Halo Effects
Halstead, Diane
;
Morash, Edward A.
;
Ozment, John
- In:
Journal of business research : JBR
36
(
1996
)
2
,
pp. 107-116
Persistent link: https://www.econbiz.de/10006737567
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