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The effects of nonwork and personal resources on frontline bank employees’ work engagement and critical job outcomes

Karatepe, Osman M.; Ozturk, Anastasia; Kim, Taegoo Terry - In: International Journal of Bank Marketing 37 (2019) 3, pp. 858-879

Purpose: The purpose of this paper is to propose a research model that investigates work engagement as a mediator of the effect of family support on proclivity to leave work early, in-role performance (IRP), service recovery performance (SRP) and extra-role performance (ERP). The research model...

Persistent link: https://www.econbiz.de/10012068876

Frontline hotel employees' psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance

Ozturk, Anastasia; Karatepe, Osman M. - In: Journal of hospitality marketing & management 28 (2019) 2, pp. 217-239

Persistent link: https://www.econbiz.de/10012176605

Servant leadership, organisational trust, and bank employee outcomes

Karatepe, Osman M.; Ozturk, Anastasia; Kim, Taegoo - In: The service industries journal 39 (2019) 2, pp. 86-108

Persistent link: https://www.econbiz.de/10012203248

The effect of servant leadership on hotel employees' behavioral consequences : work engagement versus job satisfaction

Ozturk, Anastasia; Karatepe, Osman M.; Okumus, Fevzi - In: International journal of hospitality management 97 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012820019