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Product safety failure and restoring reputation across markets : Fonterra's management of the 2013 bacterial contamination crisis
Pang, Augustine - In: Journal of marketing channels : ... distribution … 24 (2017) 3/4, pp. 136-152
Persistent link: https://www.econbiz.de/10011800793
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Corporate crisis advertising : a framework examining the use and effects of corporate advertising before and after crises
Ho, Benjamin; Shin, Wonsun; Pang, Augustine - In: Journal of marketing communications 23 (2017) 6, pp. 537-551
Persistent link: https://www.econbiz.de/10011852892
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New media : a new medium in escalating crises?
Mei, Joanna Siah Ann; Bansal, Namrata; Pang, Augustine - In: Corporate communications : an international journal 15 (2010) 2, pp. 143-155
Persistent link: https://www.econbiz.de/10003981728
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The role of emotions in crisis responses : inaugural test of the integratet crisis mapping (ICM) model
Jin, Yan; Pang, Augustine; Cameron, Glen T. - In: Corporate communications : an international journal 15 (2010) 4, pp. 428-452
Persistent link: https://www.econbiz.de/10008737840
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Contingency theory of strategic conflict management : directions for the practice of crisis communication from a decade of theory development, discovery, and dialogue
Pang, Augustine; Jin, Yan; Cameron, Glen T. - In: The handbook of crisis communication, (pp. 527-549). 2010
Persistent link: https://www.econbiz.de/10003929439
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Future directions of crisis communication research : emotions in crisis; the next frontier
Jin, Yan; Pang, Augustine - In: The handbook of crisis communication, (pp. 677-682). 2010
Persistent link: https://www.econbiz.de/10003929455
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Towards a crisis pre-emptive image management model
Pang, Augustine - In: Corporate communications : an international journal 17 (2012) 3, pp. 358-378
Persistent link: https://www.econbiz.de/10009621646
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Communicating crisis : how culture influences image repair in Western and Asian governments
Low, Yvonne Siew-yoong; Varughese, Jeni; Pang, Augustine - In: Corporate communications : an international journal 16 (2011) 3, pp. 218-242
Persistent link: https://www.econbiz.de/10009304698
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Examining the Chinese approach to crisis management : cover-ups, saving face, and taking the "upper level line"
Ye, Lan; Pang, Augustine - In: Journal of marketing channels : ... distribution … 18 (2011) 4, pp. 247-278
Persistent link: https://www.econbiz.de/10009404821
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Negotiating crisis in the social media environment : evolution of crises online, gaining credibility offline
Pang, Augustine; Nasrath Begam, Abdul Hassan; Chong, … - In: Corporate communications : an international journal 19 (2014) 1, pp. 96-118
Persistent link: https://www.econbiz.de/10010250504