Purpose--The purpose of this paper is to test a method for improving decision-making at a tactical level--i.e. at the shop floor level. This is done by testing the use of the binary sorting algorithm (BSA) to improve decisions concerning quality improvement efforts among machine operators in a...

Although Information Technology (IT) solutions improve the collection and validation of operational data, Operations Managers must often rely on self-reported data from workers to make decisions. The problem with this data is that they are subject to intentional manipulation, thus reducing their...