Similar Search Results

Resolving complaints online : development and validation of customers' perceived webcare scale

Sreejesh, S.; Paul, Justin; Unnithan, Anandakuttan B. - In: Journal of strategic marketing 30 (2022) 3, pp. 260-280

Persistent link: https://www.econbiz.de/10013284044

Consumers' untrust and behavioral intentions in the backdrop of hotel booking attributes

Akhtar, Nadeem; Siddiqi, Umar Iqbal; Islam, Tahir; … - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 2026-2047

Persistent link: https://www.econbiz.de/10013412136

Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes

Manu C; Sreejesh, S.; Paul, Justin - In: International journal of hospitality management 96 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012585701

Service failure and problems : internal marketing solutions for facing the future

Paul, Justin; Sahadev, Sunil - In: Journal of retailing and consumer services 40 (2018), pp. 304-311

Persistent link: https://www.econbiz.de/10011801993

Analyzing Customer Experience from Their Complaints Using Data Mining Technique

Singh, Ranjit; Agarwal, Suman; Paul, Justin; Pandiya, … - 2022

The main objective of this research is to identify the customers’ negative experiences extracted from the customers’ complaints of diagnostic centres using data mining tools. The paper uses customers’ complaints data raised against reputed clinics on the complaints’ website. The research...

Persistent link: https://www.econbiz.de/10014082441

Eco-friendly hotel stay and environmental attitude : a value-attitude-behaviour perspective

Sadiq, Mohd; Adil, Mohd; Paul, Justin - In: International journal of hospitality management 100 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013266151

Examining guests' experience in luxury hotels : evidence from an emerging market

Shahid, Shadma; Paul, Justin - In: Journal of marketing management : JMM ; journal of the … 38 (2022) 13/14, pp. 1278-1306

Persistent link: https://www.econbiz.de/10013466526

Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models

Paul, Justin (ed.); Rosenbaum, Mark (ed.) - 2020

Persistent link: https://www.econbiz.de/10012238483

Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future

Meesala, Appalayya; Paul, Justin - In: Journal of retailing and consumer services 40 (2018), pp. 261-269

Persistent link: https://www.econbiz.de/10011801977

Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA

Dogra, Nikhil; Adil, Mohd; Sadiq, Mohd; Dash, Ganesh; … - In: Journal of retailing and consumer services 72 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014253481