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Consumers' legitimate and opportunistic product return behaviors in online shopping
Pei, Zhi; Paswan, Audhesh - In: Journal of electronic commerce research : JECR 19 (2018) 4, pp. 301-319
Persistent link: https://www.econbiz.de/10011956503
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E-tailer's return policy, consumer's perception of return policy fairness and purchase intention
Pei, Zhi; Paswan, Audhesh; Yan, Ruiliang - In: Journal of retailing and consumer services 21 (2014) 3, pp. 249-257
Persistent link: https://www.econbiz.de/10010348761
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Valuable strategy and firm performance in the O2O competition
Pei, Zhi; Paswan, Audhesh; Camp, Kerri - In: Industrial marketing management : the international … 85 (2020), pp. 167-179
Persistent link: https://www.econbiz.de/10012212135