E-tailer's return policy, consumer's perception of return policy fairness and purchase intention
Year of publication: |
2014
|
---|---|
Authors: | Pei, Zhi ; Paswan, Audhesh ; Yan, Ruiliang |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 3, p. 249-257
|
Subject: | Return policy | Perceived return policy fairness | Purchase intention | E-tailer competition | e-Tailer reputation | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour |
-
The impact of cross border e-tailer's return policy on consumer's purchase intention
Shao, Bingjia, (2021)
-
Georgie, Neethu Ann, (2021)
-
Consumer mending and online retailer fit-uncertainty mitigating strategies
Gu, Zheyin, (2015)
- More ...
-
Valuable strategy and firm performance in the O2O competition
Pei, Zhi, (2020)
-
Consumers' legitimate and opportunistic product return behaviors in online shopping
Pei, Zhi, (2018)
-
Retail services and firm profit in a dual-channel
Yan, Ruiliang, (2009)
- More ...