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Does customer incivility undermine employees' service performance?
Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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How and when does leader humility promote followers' proactive customer service performance?
Peng, Yan; Tian, Jian; Zhou, Xing; Wu, Lunwen - In: International journal of contemporary hospitality management 35 (2023) 5, pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867
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Negative workplace gossip and targets' subjective well-being : a moderated mediation model
Cheng, Bao; Peng, Yan; Zhou, Xing; Shaalan, Ahmed; … - In: International journal of human resource management 34 (2023) 9, pp. 1757-1781
Persistent link: https://www.econbiz.de/10014323091
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How, when, and why high job performance is not always good : a three-way interaction model
Peng, Yan; Cheng, Bao; Tian, Jian; Zhang, Zhenduo; … - In: Journal of organizational behavior : OB ; the … 45 (2024) 1, pp. 81-96
Persistent link: https://www.econbiz.de/10014473338