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Proactive customer service performance
2
Arbeitsleistung
1
Arbeitspsychologie
1
Arbeitsverhalten
1
Beziehungsmarketing
1
Conservation of resources theory
1
Customer incivility
1
Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Emotion
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Firm performance
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Hostile attribution bias
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In-role performance
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Intelligence
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Intelligenz
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Internal communication
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Interne Kommunikation
1
Job performance
1
Kundenservice
1
Kundenzufriedenheit
1
Leader humility
1
Negative affectivity
1
Negative workplace gossip
1
Organizational psychology
1
Performance measurement
1
Performance-Messung
1
Person-supervisor fit
1
Personality psychology
1
Persönlichkeitspsychologie
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Relational energy
1
Relationship marketing
1
SWB
1
Service quality
1
Unternehmenserfolg
1
Work behaviour
1
conservation of resources theory
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emotional intelligence
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leader-member exchange social comparison
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political behaviors
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Peng, Yan
O'Hara, Maureen
288
Easley, David
113
Zhou, Xing
65
Wang, Yihui
29
Macey, Jonathan R.
22
Saar, Gideon
20
Bloomfield, Robert
15
Ellis, Katrina
12
Ellul, Andrew
12
Jotikasthira, Chotibhak
12
López de Prado, Marcos M.
12
Michaely, Roni
12
Bloomfield, Robert J.
9
Hvidkjaer, Soeren
9
Kedia, Simi
9
Zhou, Xing (Alex)
8
Lopez de Prado, Marcos
7
Lundblad, Christian T.
7
Ye, Mao
7
Highfield, Richard A.
6
Kiefer, Nicholas M.
6
Engle, Robert F.
5
Ma, Jianfeng
5
Shivdasani, Anil
5
Wu, Liuren
5
Zhang, Xu
5
Aslan, Hadiye
4
Basu, Soumya
4
Blume, Lawrence
4
Cheng, Bao
4
Kiefer, Nicholas Maximilian
4
Li, Yi
4
Lundblad, Christian
4
Paperman, Joseph B.
4
Pompilio, David
4
Yang, Liyan
4
Andersen, Torben
3
Bao, Jack
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of human resource management
1
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
1
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ECONIS (ZBW)
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1
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
How and when does leader humility promote followers' proactive customer service performance?
Peng, Yan
;
Tian, Jian
;
Zhou, Xing
;
Wu, Lunwen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867
Saved in:
3
Negative workplace gossip and targets' subjective well-being : a moderated mediation model
Cheng, Bao
;
Peng, Yan
;
Zhou, Xing
;
Shaalan, Ahmed
; …
- In:
International journal of human resource management
34
(
2023
)
9
,
pp. 1757-1781
Persistent link: https://www.econbiz.de/10014323091
Saved in:
4
How, when, and why high job performance is not always good : a three-way interaction model
Peng, Yan
;
Cheng, Bao
;
Tian, Jian
;
Zhang, Zhenduo
; …
- In:
Journal of organizational behavior : OB ; the …
45
(
2024
)
1
,
pp. 81-96
Persistent link: https://www.econbiz.de/10014473338
Saved in:
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