This study examines seven dimensions pertinent to e-service quality using 225 respondents conducted in Klang Valley. Results reveal that the efficiency of e-service quality mainly depends on the consumer’s perception of the efficiency (which offers speedy and reliable responses) and...

This study aims to identify the causes, outcomes, and coping strategies of academic stress among undergraduates. Using a sample of 480 business students from eight universities in Klang Valley, results reveal that the major causes of academic stress are due to conflicts and pressures that...