Purpose: The purpose of this paper is to analyze the role of brand-related variables as congruence and brand trust on the traditional model formed by perceived quality, perceived value (PV) and satisfaction, in order to compare predictive models for the variables of PV, satisfaction and future...

There is a great interest from the academic and professional fields to know the performance of sports enterprises from the point of view of the user and the sport spectators. This study analyzes relationships between service quality, perceived value, satisfaction, future intentions, and emotions...

This work analyzes the relationships between perceived value, satisfaction and future intentions among users of a public sport service who experience a price increase in the service they receive. A self-administered survey provides data from two samples (before and after the service price...

Purpose: The purpose of this paper is to develop and validate a 12-item scale of knowledge spillovers transfer (KST) from scholars in business schools to practitioners outside academia. Design/methodology/approach: A sample of 807 faculty members from 35 Canadian business schools was used for...