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Service in Britain : how do we measure up?
Voss, Christopher A.; Johnston, Robert - 1995
Persistent link: https://www.econbiz.de/10002104082
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Necessary condition hypotheses in operations management
Dul, Jan; Hak, Tony; Goertz, Gary; Voss, Christopher A. - 2010
Persistent link: https://www.econbiz.de/10008665077
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Special issue: the effects of COVID-19 on global supply chains : responsiveness, resilience, and restoration (3Rs)
Lee, Hau Leung (ed.); Li, Xiang (ed.);  … - 2023
Persistent link: https://www.econbiz.de/10014293352