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Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
2
Quantitative analysis of global software piracy : 2003 through 2010
Yang, Zhaojun
;
Zhou, Jun
;
Qin, Hong
;
Koong, Kai S.
- In:
International journal of business and systems research
7
(
2013
)
1
,
pp. 81-100
Persistent link: https://www.econbiz.de/10009742990
Saved in:
3
Quantitative analysis of global software piracy : 2003 through 2010
Yang, Zhaojun
;
Zhou, Jun
;
Qin, Hong
;
Koong, Kai S.
- In:
International journal of business and systems research
7
(
2013
)
1
,
pp. 81-100
Persistent link: https://www.econbiz.de/10010146581
Saved in:
4
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009867383
Saved in:
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