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Total quality management: customer orientation without marketing?
Stauss, Bernd - 1993
Persistent link: https://www.econbiz.de/10000880112
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Total quality management : customer orientation without marketing?
Stauss, Bernd - 1993
Persistent link: https://www.econbiz.de/10000412469
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Qualitätsmanagement und Zertifizierung : von DIN ISO 9000 zum Total-Quality-Management
Stauss, Bernd (ed.) - 1994
Persistent link: https://www.econbiz.de/10000415078
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Bruhn, Manfred (ed.); Stauss, Bernd (contributor) - 1991
Persistent link: https://www.econbiz.de/10000082173
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Serviceorientierung im Unternehmen : eine Einführung in die theoretischen und praktischen Problemstellungen
Stauss, Bernd; Bruhn, Manfred - In: Serviceorientierung im Unternehmen : Forum …, (pp. 3-32). 2010
Persistent link: https://www.econbiz.de/10003943198
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A study of total quality management and supply chain management practices
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: The international journal of productivity and … 60 (2011) 3, pp. 268-288
Persistent link: https://www.econbiz.de/10009159478
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Total quality management in service sector : a literature review
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of business innovation and research 6 (2012) 3, pp. 259-301
Persistent link: https://www.econbiz.de/10009551662
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An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality & reliability management 30 (2013) 3, pp. 280-318
Persistent link: https://www.econbiz.de/10009730003
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Prioritising the practices of total quality management : an analytic hierarchy process analysis for the service industries
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: Total quality management & business excellence : an … 22 (2011) 12, pp. 1331-1351
Persistent link: https://www.econbiz.de/10009411422
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Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality and innovation 2 (2012/14) 2, pp. 105-119
Persistent link: https://www.econbiz.de/10010361613