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Best practices of total quality management implementation in health care settings

Talib, Faisal; Rahman, Zillur; Azam, Mohammed - In: Health marketing quarterly 28 (2011) 3, pp. 232-252

Persistent link: https://www.econbiz.de/10009302883

Prioritising the practices of total quality management : an analytic hierarchy process analysis for the service industries

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: Total quality management & business excellence : an … 22 (2011) 12, pp. 1331-1351

Persistent link: https://www.econbiz.de/10009411422

Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: Benchmarking : an international journal ; BIJ 18 (2011) 4, pp. 563-587

Persistent link: https://www.econbiz.de/10009270497

Best Practices of Total Quality Management Implementation in Healthcare Setting

Talib, Faisal - 2016

identify the set of TQM practices for its successful implementation in healthcare institutions through a systematic review of … and education were identified as best practices for TQM implementation in any health care setting. The article concludes …

Persistent link: https://www.econbiz.de/10013000046

Total Quality Management Implementation in the Healthcare Industry : A Proposed Framework

Talib, Faisal; Rahman, Zillur; Azam, Mohammed - 2016

state-of-affairs of TQM implementation in the healthcare industry and presents a TQM implementation framework for them. This … paper concludes that this framework of TQM implementation can lead to a higher business performance of the healthcare …

Persistent link: https://www.econbiz.de/10014129563

Analysis of Interaction Among the Barriers to Total Quality Management Implementation Using Interpretive Structural Modeling (ISM) Approach

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - 2016

Purpose – Previous research showed that there are some barriers which hinder the implementation of total quality …

Persistent link: https://www.econbiz.de/10014129762

Understanding the Role of ‘Process’ in Value Co-Creation

Agrawal, Amit - 2014

Existing research on value co-creation enumerates value as an outcome of co-creation process The purpose of this article is to lay emphasis on process, not only for its role in co-creation of value but process itself being a value. Process has been largely studied from the viewpoint of value...

Persistent link: https://www.econbiz.de/10013054328

Studying the impact of total quality management in service industries

Talib, Faisal; Rahman, Zillur - In: International journal of productivity and quality … 6 (2010) 2, pp. 249-268

Persistent link: https://www.econbiz.de/10008646944

Critical success factors of TQM in service organizations : a proposed model

Talib, Faisal; Rahman, Zillur - In: Services marketing quarterly 31 (2010) 3, pp. 363-380

Persistent link: https://www.econbiz.de/10008648755

Core quality and associated supportive quality parameters : a conceptual quality frame work in healthcare establishment

Azam, Mohammad; Rahman, Zillur; Talib, Faisal - In: International journal of business excellence 5 (2012) 3, pp. 238-277

Persistent link: https://www.econbiz.de/10009575937