Holzweber, Markus; Mattsson, Jan; Chadee, Doren; Raman, … - In: The Service Industries Journal 32 (2011) 4, pp. 531-550
This study examines key issues and effects of capability management on a fast-growing area of knowledge-intensive global business services -- IT outsourcing and offshoring. An exploratory study is undertaken of Indian companies providing complex process-oriented offshore IT services to their...