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Customer Relationship Management : 12 CRM-Best Practice-Fallstudien zu Prozessen, Organisation, Mitarbeiterführung und Technologie
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IO-Management
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Kundenbeziehungen im Dienstleistungsbereich
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CRM=M2? : ist Customer Relationship Management "besseres" Marketing?
Finsterwalder, Jörg
;
Reinecke, Sven
- In:
Customer Relationship Management : 12 CRM-Best …
,
(pp. 29-43)
.
2003
Persistent link: https://www.econbiz.de/10003449955
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Kundenausgrenzung: Umgang mit unerwünschten Dienstleistungskunden
Tomczak, Torsten
;
Reinecke, Sven
;
Finsterwalder, Jörg
- In:
Kundenbeziehungen im Dienstleistungsbereich
,
(pp. 399-421)
.
2000
Persistent link: https://www.econbiz.de/10001497664
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3
PRAXIS AKTUELL - Customer Relationship - Customer Relationship Management bei Dienstleistern - Perfektes Customer Management ist eine Illusion. Aber es ist möglich, Kundenbedürfnis...
Finsterwalder, Jörg
;
Reinecke, Sven
;
Stadelmann, Martin
; …
- In:
IO-Management
70
(
2001
)
6
,
pp. 54-61
Persistent link: https://www.econbiz.de/10006774160
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