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Reppel, Alexander
Naudé, Peter
73
Henneberg, Stephan
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing theory and practice
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ECONIS (ZBW)
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Complaint management expectations : an online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10003889402
Saved in:
2
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
Saved in:
3
A cross-cultural comparison of business complaint management expectations
Henneberg, Stephan
;
Gruber, Thorsten
;
Reppel, Alexander
; …
- In:
Journal of marketing theory and practice
23
(
2015
)
3
,
pp. 254-271
Persistent link: https://www.econbiz.de/10011312662
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