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Einfluss der internen Qualität auf die Servicequalität und Kundenzufriedenheit : eine explorative Analyse von Unternehmensberatungsprojekten

Höck, Michael; Ringle, Christian M.; Sarstedt, Marko - In: Die Betriebswirtschaft : DBW 71 (2011) 6, pp. 577-597

Persistent link: https://www.econbiz.de/10009382928

Do We Fully Understand the Critical Success Factors of Customer Satisfaction with Industrial Goods? - Extending Festge and Schwaiger's Model to Account for Unobserved Heterogeneity

Sarstedt, Marko; Schwaiger, Manfred; Ringle, Christian M. - 2014

This paper extends Festge and Schwaiger’s (2007) model of customer satisfaction with industrial goods by accounting for unobserved heterogeneity. The application of a novel response-based segmentation approach in partial least squares path modeling (PLS-PM) - the finite mixture partial least...

Persistent link: https://www.econbiz.de/10014149556

Strategisches Zufriedenheitsmanagement im Krankenhaus : eine empirische Analyse der Determinanten der Patientenzufriedenheit unter Berücksichtigung des Einflusses von einweisenden...

Rosenbusch, Jana - 2018

Persistent link: https://www.econbiz.de/10011880385

The link between customer satisfaction and loyalty : the moderating role of customer characteristics

Schirmer, Nadine Andrea; Ringle, Christian M.; … - In: Journal of strategic marketing 26 (2018) 4, pp. 298-317

Persistent link: https://www.econbiz.de/10011903301

Enhancing loyalty : when improving consumer satisfaction and delight matters

Ahrholdt, Dennis C.; Gudergan, Siegfried; Ringle, … - In: Journal of business research : JBR 94 (2019), pp. 18-27

Persistent link: https://www.econbiz.de/10011947285

Management of multi-purpose stadiums: importance and performance measurement of service interfaces

Höck, Claudia; Ringle, Christian M.; Sarstedt, Marko - In: International journal of services technology and management 14 (2010) 2/3, pp. 188-207

Persistent link: https://www.econbiz.de/10003997670

Assessing heterogeneity in customer satisfaction studies : across industry similarities and within industry differences

Rigdon, Edward E.; Ringle, Christian M.; Sarstedt, Marko - In: Measurement and research methods in international marketing, (pp. 169-194). 2011

Persistent link: https://www.econbiz.de/10009377912

Customer satisfaction with commercial airlines : the role of perceived safety and purpose of travel

Ringle, Christian M.; Sarstedt, Marko; Zimmermann, Lorenz - In: Journal of marketing theory and practice 19 (2011) 2, pp. 459-472

Persistent link: https://www.econbiz.de/10009383548

In pursuit of understanding what drives fan satisfaction

Sarstedt, Marko; Ringle, Christian M.; Raithel, Sascha; … - 2012

Persistent link: https://www.econbiz.de/10009732537

The impact of brand confusion on sustainable brand satisfaction and private label proneness : a subtle decay of brand equity

Kocyigit, Orhan; Ringle, Christian M. - In: The journal of brand management : an international journal 19 (2011/12) 3, pp. 195-212

Persistent link: https://www.econbiz.de/10009409560