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The dark side of rapport : agent misbehavior face-to-face and online
Jap, Sandy D.; Robertson, Diana C.; Hamilton, Ryan - In: Management science : journal of the Institute for … 57 (2011) 9, pp. 1610-1622
Persistent link: https://www.econbiz.de/10009312547
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Low-stakes opportunism
Jap, Sandy D.; Robertson, Diana C.; Rindfleisch, Aric; … - In: Journal of marketing research : JMR 50 (2013) 2, pp. 216-227
Persistent link: https://www.econbiz.de/10009737776