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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
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Information and communication technologies in rural hotels
Ruiz-Molina, María-Eugenia; Gil Saura, Irene; … - In: International journal of sustainable economy 2 (2010) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10003959075
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Customer relations and loyalty-based segmentation : a b2b approach in the tourism industry
Gil Saura, Irene; Ruiz-Molina, María-Eugenia; … - In: Customer relations, (pp. 115-128). 2011
Persistent link: https://www.econbiz.de/10008988069
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Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia; Gil Saura, Irene; … - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
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Information and communication technologies in rural hotels
Ruiz-Molina, María-Eugenia; Gil-Saura, Irene; … - In: International journal of sustainable economy 2 (2010) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10009925420