Relational benefits, value, and satisfaction in the relationships between service companies
Year of publication: |
2015
|
---|---|
Authors: | Ruiz-Molina, María-Eugenia ; Gil Saura, Irene ; Moliner-Velázquez, Beatriz |
Published in: |
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction. - Binghamton, NY : Haworth Press, ISSN 1533-2667, ZDB-ID 2126179-9. - Vol. 14.2015, 1, p. 1-15
|
Subject: | relational benefits | relationship value | satisfaction | travel agencies | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Reisevermittler | Travel agency | Dienstleistungsqualität | Service quality |
-
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce, (2013)
-
Lai, Ivan Ka Wai, (2014)
-
Attitudinal loyalty and trust in entrepreneurship : building new relationships
Prause, Gunnar, (2013)
- More ...
-
Information and communication technologies in rural hotels
Ruiz-Molina, María-Eugenia, (2010)
-
Customer relations and loyalty-based segmentation : a b2b approach in the tourism industry
Gil Saura, Irene, (2011)
-
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz, (2015)
- More ...