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The role of listening in e-contact center customer relationship management

Park, Jungkun; Chung, Te-Lin Doreen; Gunn, Frances; … - In: The journal of services marketing 29 (2015) 1, pp. 49-58

Persistent link: https://www.econbiz.de/10010531129

Social perspectives of e-contact center for loyalty building

Park, Jungkun; Chung, HoEun; Rutherford, Brian - In: Journal of business research : JBR 64 (2011) 1, pp. 34-38

Persistent link: https://www.econbiz.de/10008806357

Understanding multifaceted job satisfaction of retail employees

Chung, Te-lin; Rutherford, Brian; Park, Jungkun - In: International journal of retail & distribution management 40 (2012) 9, pp. 699-716

Persistent link: https://www.econbiz.de/10009614689

Social perspectives of e-contact center for loyalty building

Park, JungKun; Chung, HoEun; Rutherford, Brian - In: Journal of Business Research 64 (2011) 1, pp. 34-38

Recently, e-contact centers have gained popularity among online companies as a preferred channel to communicate with their customers. E-contact centers are respected among e-retailers and online customers because they provide customers value within a social construct. This research suggests that...

Persistent link: https://www.econbiz.de/10008871536

Understanding multifaceted job satisfaction of retail employees

Chung, Te-Lin; Rutherford, Brian; Park, Jungkun - In: International journal of retail & distribution management 40 (2012) 9, pp. 699-717

Persistent link: https://www.econbiz.de/10009991257

Social perspectives of e-contact center for loyalty building

Park, JungKun; Chung, HoEun; Rutherford, Brian - In: Journal of business research : JBR 64 (2011) 1, pp. 34-39

Persistent link: https://www.econbiz.de/10008769050

Increasing Job Performance and Decreasing Salesperson Propensity to Leave: An Examination of an Asian Sales Force

Rutherford, Brian; Park, JungKun; Han, Sang-Lin - In: The journal of personal selling & sales management 31 (2011) 2, pp. 171-185

Persistent link: https://www.econbiz.de/10008997363