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Effects of dissatisfaction in tourist services : the role of anger and regret
Sánchez, Isabel; Currás-Pérez, Rafael - In: Tourism management : research, policies, practice 32 (2011) 6, pp. 1397-1406
Persistent link: https://www.econbiz.de/10009270555
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Factors contributing brand attitude in advergames : entertainment and irritation
Martí-Parreño, José; Aldas-Manzano, Joaquín; … - In: The journal of brand management : an international journal 20 (2012/13) 5, pp. 374-388
Persistent link: https://www.econbiz.de/10009741809
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Consecuencias de la insatisfacción del consumidor : un estudio en servicios hoteleros y de restauración : an application to hotels and restaurants
Bigné Alcañiz, J. Enrique; Currás-Pérez, Rafael; … - In: Universia business review : revista trimestral de … 28 (2010), pp. 78-100
Persistent link: https://www.econbiz.de/10009542094
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The functional-psychological continuum in the cognitive image of a destination: a confirmatory analysis
Bigné Alcañiz, J. Enrique; Sánchez, Isabel; Sanz … - In: Tourism management : research, policies, practice 30 (2009) 5, pp. 715-723
Persistent link: https://www.econbiz.de/10003873897