Fisk, Raymond P P.; Anderson, Laurel; Bowen, David E.; … - In: Journal of Service Management 27 (2016) 1, pp. 43-55
Purpose – The purpose of this paper is to create a movement within the service research community that aspires to help the billions of impoverished people across the world achieve better service from each other, from their communities, from corporations, from their governments, and from...
