The empowerment of service workers: what, why, how, and when
Year of publication: |
2006
|
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Authors: | Bowen, David E. ; Lawler, Edward F. |
Published in: |
Managing innovation and change. - London [u.a.] : Sage Publications, ISBN 1-4129-2249-6. - 2006, p. 155-169
|
Subject: | Kundenservice | Customer service | Personalentwicklung | Human resource development | Kooperative Führung | Participative leadership |
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