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~person:"Shahin, Arash"
~person:"Stauss, Bernd"
~subject:"Germany"
~subject:"Qualitätsmanagement"
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Germany
Qualitätsmanagement
Quality management
44
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
9
Kundenzufriedenheit
9
Theorie
9
Theory
9
Performance measurement
8
Performance-Messung
8
Beziehungsmarketing
7
Relationship marketing
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Dienstleistungsmarketing
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EFQM
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Erfolgsfaktor
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FMEA
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Language
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English
37
German
13
Undetermined
1
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Shahin, Arash
Stauss, Bernd
Antony, Jiju
133
Bruhn, Manfred
69
Devadasan, S. R.
60
Talib, Faisal
51
Dale, Barrie G.
45
Kamiske, Gerd F.
40
Rahman, Zillur
37
Cudney, Elizabeth A.
35
Zink, Klaus J.
34
Jochem, Roland
32
Sampaio, Paulo
31
Wiele, Ton van der
30
Garza-Reyes, Jose Arturo
29
Töpfer, Armin
29
Tarí, Juan José
27
Murugesh, R.
26
Dahlgaard, Jens Jörn
25
Ahuja, Inderpreet Singh
24
Chiarini, Andrea
23
Winzer, Petra
23
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Gremyr, Ida
20
Oakland, John S.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
He, Zhen
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Pfeifer, Tilo
19
Brauer, Jörg-Peter
18
Casadesús, Martí
18
Schreier, Gerhard
18
Seghezzi, Hans Dieter
18
Singh, Bikram Jit
18
Sony, Michael
18
Wildemann, Horst
18
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Gesellschaft für Management und Technologie <München>
1
QUIS <11, 2009, Wolfsburg>
1
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International journal of productivity and quality management : IJPQM
10
International journal of process management and benchmarking : IJPMB
3
International journal of quality & reliability management
3
Benchmarking : an international journal
2
Diskussionsbeiträge der Wirtschaftswissenschaftlichen Fakultät Ingolstadt / Katholische Universität Eichstätt
2
Eichstätter Hochschulreden
2
International journal of procurement management
2
The TQM journal : the international review of organizational improvement
2
Benchmarking : an international journal ; BIJ
1
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Focus Dienstleistungsmarketing
1
Fokus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler-Edition Wissenschaft / Focus Dienstleistungsmarketing
1
International journal of applied management science
1
International journal of business excellence
1
International journal of six sigma and competitive advantage : IJSSCA
1
Journal of industrial engineering and management : JIEM
1
Journal of management research
1
Journal of the Operational Research Society
1
Measuring business excellence : the journal of organizational performance management
1
Qualitätsmanagement in Organisationen : DIN ISO 9000 und TQM auf dem Prüfstand
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Total-Quality-Management ; 2
1
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ECONIS (ZBW)
46
USB Cologne (EcoSocSci)
5
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1
Total quality management: customer orientation without marketing?
Stauss, Bernd
-
1993
Persistent link: https://www.econbiz.de/10000880112
Saved in:
2
Total quality management : customer orientation without marketing?
Stauss, Bernd
-
1993
Persistent link: https://www.econbiz.de/10000412469
Saved in:
3
Qualitätsmanagement und Zertifizierung : von DIN ISO 9000 zum Total-Quality-Management
Stauss, Bernd
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000415078
Saved in:
4
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
1991
Persistent link: https://www.econbiz.de/10000082173
Saved in:
5
The relationship between quality and productivity : a new perspective
Shahin, Arash
- In:
International journal of productivity and quality …
3
(
2008
)
2
,
pp. 206-222
Persistent link: https://www.econbiz.de/10003667082
Saved in:
6
Serviceorientierung im Unternehmen : eine Einführung in die theoretischen und praktischen Problemstellungen
Stauss, Bernd
;
Bruhn, Manfred
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 3-32)
.
2010
Persistent link: https://www.econbiz.de/10003943198
Saved in:
7
Comparison of organisational excellence based on the model of Peters and Waterman with case study in the steel industry
Forouzan, Batul
;
Attafar, Ali
;
Shahin, Arash
- In:
International journal of procurement management
7
(
2014
)
4
,
pp. 450-472
Persistent link: https://www.econbiz.de/10011279823
Saved in:
8
Service quality gaps & Six Sigma
Dehghan, Ali
;
Shahin, Arash
;
Zenouzi, Bahman
- In:
Journal of management research
4
(
2012
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10009725902
Saved in:
9
Prioritising enablers of EFQM based on manager performance : an integration of 360° evaluation and house of quality (HoQ)
Shahin, Arash
;
Rabbanimehr, Maedeh
- In:
International journal of procurement management
6
(
2013
)
3
,
pp. 329-349
Persistent link: https://www.econbiz.de/10009757527
Saved in:
10
Determining appropriate maintenance strategy based on decision making grid, Sigma level, and process capability index : with a case study in a steel company
Shahin, Arash
;
Isfahani, Noushin Ghofrani
;
Tabatabaei, …
- In:
International journal of applied management science
5
(
2013
)
3
,
pp. 265-280
Persistent link: https://www.econbiz.de/10010201113
Saved in:
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