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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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Integrative approaches and frameworks of lean Six Sigma : a literature perspective
Shahin, Arash; Alinavaz, Mehdi - In: International journal of process management and … 2 (2007/08) 4, pp. 323-337
Persistent link: https://www.econbiz.de/10003801495
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Benchmarking of organisation's manager performance applying with AE3Q
Rabbanimehr, Maedeh; Shahin, Arash - In: International journal of business excellence 7 (2014) 6, pp. 700-723
Persistent link: https://www.econbiz.de/10011297057
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Prioritizing the economic indicators of SSC : an integrative QFD approach of performance prism and BSC
Goharshenasan, Ali; Aboumasoudi, Abbas Sheikh; Shahin, Arash - In: Benchmarking : an international journal 29 (2022) 2, pp. 522-550
Persistent link: https://www.econbiz.de/10013040882
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Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali; Shahin, Arash; Esmaelian, Majid - In: International journal of productivity and quality … 18 (2016) 1, pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
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A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA : the case of Marjan Tile Company
Goharshenasan, Ali; Shahin, Arash - In: International journal of productivity and quality … 21 (2017) 1, pp. 112-128
Persistent link: https://www.econbiz.de/10011748584
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Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi; Shahin, Reza; Shahin, Arash - In: The international journal of productivity and … 72 (2023) 7, pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
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Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 4, pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
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Selecting maintenance strategy and policy based on key performance indicators using TOPSIS technique : with a case study in the steel industry
Shahin, Arash; Aminsabouri, Nahid; Kianfar, Kamran - In: International journal of services and operations … 40 (2021) 3, pp. 305-323
Persistent link: https://www.econbiz.de/10012800767