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Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA : the case of Marjan Tile Company

Goharshenasan, Ali; Shahin, Arash - In: International journal of productivity and quality … 21 (2017) 1, pp. 112-128

Persistent link: https://www.econbiz.de/10011748584

A feasibility study of the implementation of total quality management based on soft factor

Shahin, Arash; Dabestani, Reza - In: Journal of industrial engineering and management : JIEM 4 (2011) 2, pp. 258-280

Purpose: The aim of this paper is to examine the feasibility of implementing TQM based on soft factors, which can influence the successful implementation of TQM. Design/methodology/approach: A framework has been developed for the TQM soft factors based on literature review and respectively,...

Persistent link: https://www.econbiz.de/10011899781

The relationship between quality and productivity : a new perspective

Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222

Persistent link: https://www.econbiz.de/10003667082

Comparison of organisational excellence based on the model of Peters and Waterman with case study in the steel industry

Forouzan, Batul; Attafar, Ali; Shahin, Arash - In: International journal of procurement management 7 (2014) 4, pp. 450-472

Persistent link: https://www.econbiz.de/10011279823

Service quality gaps & Six Sigma

Dehghan, Ali; Shahin, Arash; Zenouzi, Bahman - In: Journal of management research 4 (2012) 1, pp. 1-11

Persistent link: https://www.econbiz.de/10009725902

Prioritising enablers of EFQM based on manager performance : an integration of 360° evaluation and house of quality (HoQ)

Shahin, Arash; Rabbanimehr, Maedeh - In: International journal of procurement management 6 (2013) 3, pp. 329-349

Persistent link: https://www.econbiz.de/10009757527

Determining appropriate maintenance strategy based on decision making grid, Sigma level, and process capability index : with a case study in a steel company

Shahin, Arash; Isfahani, Noushin Ghofrani; Tabatabaei, … - In: International journal of applied management science 5 (2013) 3, pp. 265-280

Persistent link: https://www.econbiz.de/10010201113

Developing the Kano model by service quality robust design : an integrative approach

Shahin, Arash; Janatyan, Nasibeh - In: International journal of productivity and quality … 16 (2015) 4, pp. 373-389

Persistent link: https://www.econbiz.de/10011458749

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels

Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177

Persistent link: https://www.econbiz.de/10011459948

EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

Shahin, Arash; Balouei Jamkhaneh, Hadi; Hosseini … - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 38-56

Persistent link: https://www.econbiz.de/10010417499