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~person:"Shahin, Arash"
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Service quality
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Shahin, Arash
Asongu, Simplice
86
Han, Heesup
78
Siciliani, Luigi
76
Bruhn, Manfred
75
Okolo-Obasi, Elda N.
71
Uduji, Joseph I.
71
Ugoani, John
69
Okoye, Emmanuel Ikechukwu
65
Homburg, Christian
64
Mattila, Anna S.
59
Propper, Carol
53
Straume, Odd Rune
52
Agwu, Professor Edwin
48
Amahalu, Nestor
46
Prybutok, Victor R.
46
Hanushek, Eric Alan
45
Abiahu, Mary-Fidelis Chidoziem
43
Rivkin, Steven G.
43
Svensson, Göran
42
Mittal, Vikas
41
Keuschnigg, Christian
39
Takeshima, Hiroyuki
39
Ajakaiye, Olu
37
Aksoy, Lerzan
37
Brekke, Kurt R.
37
Gil Saura, Irene
37
Obadan, Michael Idi
37
Usman, Osly
36
Gravelle, Hugh
35
Gustafsson, Anders
35
Prentice, Catherine
35
Stauss, Bernd
35
Adegbite, Emmanuel
34
Nwokoye, Ebele
34
Anyanwu, John C.
33
Akinlo, Anthony Enisan
32
Dabara, Daniel Ibrahim
32
Kohnert, Dirk
32
McColl-Kennedy, Janet R.
32
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International journal of productivity and quality management : IJPQM
14
The TQM journal : the international review of organizational improvement
4
International Journal of Quality & Reliability Management
3
International journal of services and operations management
3
International journal of quality & reliability management
2
Measuring business excellence : the journal of organizational performance management
2
The TQM Journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of business information systems : IJBIS
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Journal of management research
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ECONIS (ZBW)
34
Other ZBW resources
6
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1
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
2
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
3
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
4
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
5
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
6
Service quality gaps & Six Sigma
Dehghan, Ali
;
Shahin, Arash
;
Zenouzi, Bahman
- In:
Journal of management research
4
(
2012
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10009725902
Saved in:
7
Developing the Kano model by service quality robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
8
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
9
EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
10
Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash
;
Iraj, Elham Bagheri
;
Shahrestani, …
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
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