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EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

Shahin, Arash; Balouei Jamkhaneh, Hadi; Hosseini … - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 38-56

Persistent link: https://www.econbiz.de/10010417499

Benchmarking of organisation's manager performance applying with AE3Q

Rabbanimehr, Maedeh; Shahin, Arash - In: International journal of business excellence 7 (2014) 6, pp. 700-723

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Does correlation matrix influence prioritisation of the results of house of quality? : the case of a manufacturing company

Chavoshi, Fahimeh; Shahin, Arash - In: International journal of productivity and quality … 21 (2017) 2, pp. 174-186

Persistent link: https://www.econbiz.de/10011751182

EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

Shahin, Arash; Balouei Jamkhaneh, Hadi; Zahra Hosseini … - In: Measuring Business Excellence 18 (2014) 3, pp. 38-56

European Quality Award, i.e. the model of European Foundation for Quality Management (EFQM). Design/methodology/approach – The … EFQM model includes both enablers and results, while in the service quality gaps model, only the gaps between the … implementing the EFQM model based on the concepts of the service quality gaps model and the ServQual approach. The new approach to …

Persistent link: https://www.econbiz.de/10014931672

Studying the critical success factors of ERP in the banking sector : a DEMATEL approach

Ahmadzadeh, Ali; Aboumasoudi, Abbas Sheikh; Shahin, Arash; … - In: International journal of procurement management 14 (2021) 1, pp. 126-145

Persistent link: https://www.econbiz.de/10012515848

Quality mining : a new approach for managing service quality

Khamoushpour, Behnam; Aboumasoudi, Abbas Sheikh; … - In: International journal of productivity and quality … 37 (2022) 2, pp. 226-245

Persistent link: https://www.econbiz.de/10013448945

The relationship between quality and productivity : a new perspective

Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222

Persistent link: https://www.econbiz.de/10003667082

Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

Shahin, Arash; Zairi, Mohamed - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1003-1028

Persistent link: https://www.econbiz.de/10003921608

A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry

Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 3, pp. 289-308

Persistent link: https://www.econbiz.de/10009574594

Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 4, pp. 447-467

Persistent link: https://www.econbiz.de/10009576346