Similar Search Results

Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35

Persistent link: https://www.econbiz.de/10011435642

The COVID-19 pandemic effects on the hospitality industry using social systems theory : a multi-country comparison

Shapoval, Valeriya; Hägglund, Peder; Pizam, Abraham; … - In: International journal of hospitality management 94 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012495020

The prestige of hospitality occupations

Shapoval, Valeriya; Pizam, Abraham - In: Tourism analysis : an interdisciplinary tourism & … 22 (2017) 4, pp. 451-466

Persistent link: https://www.econbiz.de/10011779899

Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International Journal of Contemporary Hospitality Management 28 (2016) 1, pp. 2-35

Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. This paper is a revision and...

Persistent link: https://www.econbiz.de/10014764101