Access to a platform's services often requires consumers to use a complementary hardware product or service, e.g., Internet service is needed to access the YouTube platform. Typically, such access products are provided by third-party firms. More recently, however, some major platforms like...

Delivery speed is an essential component of the service provided by online delivery platforms. Since improving delivery speed is expensive, platforms can give the appearance of faster delivery by showing a conservative estimate of the delivery duration when the consumer makes an order. We use...