Similar Search Results

The growing importance of customer-centric support services for improving customer experience

Sheth, Jagdish N.; Jain, Varsha; Ambika, Anupama - In: Journal of business research : JBR 164 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014303770

Designing an empathetic user-centric customer support organisation : practitioners' perspectives

Sheth, Jagdish N.; Jain, Varsha; Ambika, Anupama - In: European journal of marketing 58 (2024) 4, pp. 845-868

Persistent link: https://www.econbiz.de/10015047345

The customer is key : gaining an unbeatable advantage through customer satisfaction

Lele, Milind M.; Sheth, Jagdish N. - 1987

Persistent link: https://www.econbiz.de/10004116292

Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage

Sheth, Jagdish N. (ed.); Jain, Varsha (ed.); … - 2024

Chapter 1 - Customer-Centric Support Services: An Introduction to the next frontier for competitive advantage in the digital era -- Chapter 2 - Customer-Centric Support Services in the Digital Era -- Chapter 3 - Information as a Service for Consumer Decision Making -- Chapter 4 - The role of...