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~person:"Shirouyehzad, Hadi"
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Dienstleistungsqualität
5
Iran
5
Service quality
5
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Hotel industry
4
Hotellerie
4
Customer satisfaction
3
Multi-criteria analysis
3
Multikriterielle Entscheidungsanalyse
3
Performance measurement
3
Performance-Messung
3
Quality management
3
Qualitätsmanagement
3
AHP approach
2
AHP-Verfahren
2
Bergbau
2
Beziehungsmarketing
2
Data envelopment analysis (DEA)
2
Hotel
2
Importance-performance analysis (IPA)
2
Instandhaltung
2
Kundenzufriedenheit
2
Maintenance policy
2
Mining
2
Prioritization
2
Relationship marketing
2
Service quality (SQ)
2
TOPSIS
2
Beschwerdemanagement
1
Bottleneck
1
Brand management
1
CCM
1
CMS
1
Cellular manufacturing
1
Complaint management
1
Engpass
1
Entropie
1
Entropy
1
Esfahan
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3
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research-article
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English
16
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Shirouyehzad, Hadi
Shahin, Arash
181
Dabestani, Reza
12
Attafar, Ali
9
Pourhamidi, Masoud
8
Balouei Jamkhaneh, Hadi
7
Safari, Ali
6
Barzoki, Ali Shaemi
5
Kazemi, Ali
5
Pourjavad, Ehsan
5
Salehzadeh, Reza
5
Saljoughian, Mohammad
5
Teimouri, Hadi
5
Antony, Jiju
4
Geramian, Arash
4
Goharshenasan, Ali
4
Kheradmandnia, Manouchehr
4
Naghsh, Amirreza
4
Pool, Javad Khazaei
4
Shahin, Reza
4
Shaker, Fatemeh
4
Zairi, Mohamed
4
Aboumasoudi, Abbas Sheikh
3
Ansari, Azarnoush
3
Ghorbani, Mazaher
3
Iraj, Elham Bagheri
3
Isfahani, Ali Nasr
3
Isfahani, Noushin Ghofrani
3
Jahanyan, Saeed
3
Janatyan, Nasibeh
3
Khalili, Azam
3
Nikneshan, Payam
3
Peikari, Hamid Reza
3
Rabbanimehr, Maedeh
3
Shahrestani, Hossein Vaez
3
Yazdani, Bita
3
Ahmadzadeh, Ali
2
Arabzad, S. Mohammad
2
Aryanezhad, Mir-Bahador
2
Aryanezhad, Mir. B.
2
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International journal of services and operations management
6
International journal of productivity and quality management : IJPQM
4
International journal of process management and benchmarking : IJPMB
2
International Journal of Quality & Reliability Management
1
International journal of logistics systems and management
1
International journal of quality & reliability management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
10
OLC EcoSci
5
Other ZBW resources
1
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1
Optimum maintenance strategy : a case study in the mining industry
Shahin, Arash
;
Shirouyehzad, Hadi
;
Pourjavad, Ehsan
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 368-386
Persistent link: https://www.econbiz.de/10009574589
Saved in:
2
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
3
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
4
Selecting optimum maintenance strategy by analytic network process with a case study in the mining industry
Shahin, Arash
;
Pourjavad, Ehsan
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
10
(
2012
)
4
,
pp. 464-483
Persistent link: https://www.econbiz.de/10009659797
Saved in:
5
Prioritisation of departments based on service quality dimensions in Isfahan Steel Company : a multiple criteria decision making approach
Shahin, Arash
;
Mehrparvar, Elham
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
11
(
2013
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10009704265
Saved in:
6
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
7
Developing a logical model for cellular manufacturing systems by theory of constraints thinking process apporach
Ghorbani, Mazaher
;
Arabzad, S. Mohammad
;
Shirouyehzad, Hadi
- In:
International journal of logistics systems and management
18
(
2014
)
2
,
pp. 270-282
Persistent link: https://www.econbiz.de/10010402001
Saved in:
8
Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company
Shahin, Arash
;
Khodadady, Zahra
;
Shirouyehzad, Hadi
- In:
International journal of process management and …
5
(
2015
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011403970
Saved in:
9
Proposing an approach for ranking manufacturing companies based on knowledge management process using fuzzy TOPSIS with a case study on the excellent brands of Isfahan province
Mazaheri, Mahdieh
;
Shahin, Arash
;
Shirouyehzad, Hadi
- In:
International journal of process management and …
5
(
2015
)
2
,
pp. 133-155
Persistent link: https://www.econbiz.de/10011404042
Saved in:
10
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
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