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The rhetoric and reality of "process control" in organisational environments with a TQM orientation : the managers' view
Soltani, Ebrahim; Singh, Abhilasha; Liao, Ying Ying; … - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 67-77
Persistent link: https://www.econbiz.de/10003957151
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Knowledge management practices in Indian information technology companies
Singh, Abhilasha; Soltani, Ebrahim - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 145-157
Persistent link: https://www.econbiz.de/10003957178
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Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim; Liao, Ying Ying; Singh, Abhilasha; … - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 673-685
Persistent link: https://www.econbiz.de/10003995859
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The rhetoric and reality of 'process control' in organisational environments with a TQM orientation: The managers' view
Soltani, Ebrahim; Singh, Abhilasha; Liao, Ying-Ying; … - In: Total quality management & business excellence : an … 21 (2010) 1, pp. 67-78
Persistent link: https://www.econbiz.de/10008370055
Cover Image
Knowledge management practices in Indian information technology companies
Singh, Abhilasha; Soltani, Ebrahim - In: Total quality management & business excellence : an … 21 (2010) 2, pp. 145-158
Persistent link: https://www.econbiz.de/10008374127
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Managing service quality: The managers' orientations and their consequences - case study evidence of current practice
Soltani, Ebrahim; Liao, Ying-Ying; Singh, Abhilasha; … - In: Total quality management & business excellence : an … 21 (2010) 6, pp. 673-686
Persistent link: https://www.econbiz.de/10008427967