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Modeling passengers' future behavioral intentions in airline industry using SEM

Singh, Alok Kumar - In: Journal of advances in management research : JAMR 12 (2015) 2, pp. 107-127

Persistent link: https://www.econbiz.de/10011429366

Competitive service quality benchmarking in airline industry using AHP

Singh, Alok Kumar - In: Benchmarking : an international journal ; BIJ 23 (2016) 4, pp. 768-791

Persistent link: https://www.econbiz.de/10011570594

Modeling passengers’ future behavioral intentions in airline industry using SEM

Singh, Alok Kumar - In: Journal of Advances in Management Research 12 (2015) 2, pp. 107-127

this paper will act as a reference in forming suitable marketing strategies for airline’s competitive advantage. …

Persistent link: https://www.econbiz.de/10014840079

Competitive service quality benchmarking in airline industry using AHP

Singh, Alok Kumar - In: Benchmarking: An International Journal 23 (2016) 4, pp. 768-791

service airlines in India by providing a framework based on analytic hierarchy process (AHP), in order to benchmark their SQ … the AHP methodology to benchmark the SQ of airlines in India. Subsequently, competitive SQ gap analysis is performed to …

Persistent link: https://www.econbiz.de/10014684122