Competitive service quality benchmarking in airline industry using AHP
Alok Kumar Singh
| Year of publication: |
2016
|
|---|---|
| Authors: | Singh, Alok Kumar |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 23.2016, 4, p. 768-791
|
| Subject: | Benchmarking | Service quality | Airlines | Analytical hierarchy process | Gap analysis | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Fluggesellschaft | Airline | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-05-2013-0061 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011570594